Getting started
From your first email to a hospital that takes bookings: apply, pay, set up and go live.
This guide takes a hospital owner from the first email to a hospital that takes bookings. Each step says what you do, what we do, and which email tells you it happened. You can stop at any point and come back to the same place.
The four stages
1. Apply
Open Bring your hospital online, enter your email and the 6-digit code we send to it. Fill in the hospital name, your name, a contact mobile, the city and the web address you want. Save whenever you like, then choose Send for review. Nothing is charged.
2. Review
Our team checks the details, usually within one working day. You get an email either way: approved, or a note saying exactly what to change. Your web address is held for you while you wait.
3. Pay
After approval, open the same page and verify your email again. Choose Review payment, read the exact total and the subscription terms, then pay. Only then is the hospital created.
4. Set up
We email your administrator link. Choose your password, sign in, and open Hospital setup. The checklist shows what is mandatory before you go live and what is optional.
The setup checklist
Every step is ticked from your hospital's own records, never by hand, so the percentage on the setup screen is always true. Each step opens the screen that does it, and Back to setup brings you straight back.
| Step | Mandatory or optional | Where you do it |
|---|---|---|
| Hospital name and contact | Mandatory | Settings, Preferences |
| Add your departments | Mandatory | Settings, Departments, wards and lists |
| A doctor with consulting hours | Mandatory for hospitals that take appointments | Staff, Doctors |
| Price what you charge for | Mandatory | Money, Price list |
| An administrator who can sign in | Mandatory | Done when you choose your password |
| Modules on your plan | Mandatory | Done by the Hosvi team |
| Invite your front desk and other staff | Optional | Staff, Staff accounts |
| Add a second administrator | Optional | Staff, Staff accounts |
| Add your logo | Optional | Settings, Preferences |
| Bring across your existing patients | Optional | Settings, Import and export |
Short on time? Do the mandatory steps first. Optional steps never block going live, and you can do them later.
Going live
When every mandatory step is done, choose Request activation at the foot of the setup screen. We confirm by email, check the setup with you, and switch the hospital on. Every administrator then gets an email with the addresses your staff and patients use.
The emails you will get
| When | |
|---|---|
| You verify your email for the first time | Welcome, with these four stages |
| You send the application | We have your application |
| We review it | Approved, or a few details to update |
| You pay | Payment received |
| The hospital is created | Set up your administrator account. The link works for 7 days; if it is unused we send a fresh one on day 3 and day 6 |
| Setup has stalled | A reminder on day 3, 7 and 14 listing the mandatory steps left, each with its link |
| You request activation | We have your activation request |
| The hospital goes live | Your hospital is live, with every address |
| You add a staff member | That person gets their own invitation to choose a password |
If something goes wrong
- The code expired. Codes last 5 minutes. Choose Change email or resend for a new one.
- The web address is taken. Choose another; addresses are 3 to 63 lowercase letters, numbers or hyphens.
- Your email already signs in to Hosvi as staff. Payment will not start. Write to us and we will link the accounts or use another email.
- Checkout closed before you finished. Choose Check payment status. Do not pay again; the same order is reused.
- The administrator link expired. Write to us and we send a new one. The old link stops working.
Roles at a glance
| Role | What they do |
|---|---|
| Admin | Full hospital setup, staff, billing, reports and settings. |
| Reception | Registration, appointments, check-in and counter payments. |
| Doctor | Consults, prescriptions, orders and their own schedule. |
| Pharmacist | The dispensing queue and pharmacy inventory. |
| Patient | The self-service portal: booking, records and video consults. |
Once you are live, continue with the Front office guides to see a patient from registration to bill.