Getting started
From first sign-in to seeing your first patient: the setup path for a new hospital.
This guide takes a brand-new hospital from an empty console to a live front desk. Most facilities are operational within a single working day.
Signing in
Staff sign in with their email or mobile number and a password, followed by a one-time code (MFA) on every sign-in. Patients sign in to the portal with their phone number and an OTP. Your hospital lives on its own address, for example yourhospital.doctsoft.com.
Every staff sign-in is protected by multi-factor authentication and recorded in the audit log. Sessions last 12 hours.
First-run checklist
Add your departments and doctors
Create the departments you run and add each doctor with their consultation fee and weekly schedule. Availability drives the online booking calendar.
Invite your team
Add front-desk, nursing, pharmacy and admin staff, each with the right role. Roles decide exactly what each person can see and do.
Set up services and rate card
Define the procedures, tests and services you bill for, and their prices, so counter billing is one click.
Configure the pharmacy
Add suppliers and stock, or import them, so the dispensing queue can draw down against real batches.
Turn on your patient portal
Publish your doctors and slots so patients can book online, pay and receive a digital token.
Roles at a glance
| Role | What they do |
|---|---|
| Admin | Full hospital setup, staff, billing, reports and settings. |
| Reception | Registration, appointments, check-in and counter payments. |
| Doctor | Consults, prescriptions, orders and their own schedule. |
| Pharmacist | The dispensing queue and pharmacy inventory. |
| Patient | The self-service portal: booking, records and video consults. |
Not sure who can do what? Every staff member can open My Access from their profile menu to see exactly which actions they hold, and who to ask if they need something they can't do.
Once departments, doctors and the pharmacy are in place, your front desk can register a patient, add them to the queue, and the whole record flows from there. Continue with the Front office guides next.